Skip to end of metadata
Go to start of metadata

If you suspect your account has been compromised, change your account password immediately.

General instructions

  1. Log into WatIAM: https://idm.uwaterloo.ca/watiam/login.jsf?prompt=true
  2. Click on the 'Change Password' button.
    1. Type your new password into the 'Password' and 'Confirm Password' fields.
  3. Click on your name at the top-right corner of the page > click Logout
  4. Enter your new password when prompted in applications (e.g. Outlook).
    1. For mobile devices, you will need to 'Forget' the eduroam Wi-Fi network and reconnect with your new credentials. View the eduroam connection guides here

If your account has been compromised

After completing the steps above, quit/close your web browser and log out of your computer. Sign back in using your new password.

For more information and resources, visit the Cyber Awareness site.  

Need Help?

Contact the IST Service Desk at helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.