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As a result of the recent campus closure, students no longer have access to Adobe Creative Cloud in labs and classrooms. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely.

These temporary licenses are for 'product download only' and will be available until May 31, 2020.


How to get access to Creative Cloud Desktop applications on your personal device

  1. Provide your uwaterloo.ca email address to rt-ist-cssoftware@rt.uwaterloo.ca; your uwaterloo.ca email will be used for your Adobe ID.

    1. For Faculty of Arts: 

      1. Staff and Faculty have been given access by default. Please use your 8-character userid@uwaterloo.ca email address for your Adobe ID. 
      2. Fine Arts and Stratford students have been given access by default. If assistance is needed contact rt-aco@rt.uwaterloo.ca.

        Ensure that the email address used to create your Adobe ID matches the email address provided to request the software.
        (e.g. if userid@uwaterloo.ca was requested, then friendlyemail@uwaterloo.ca will not work.)
  2. Once your account has been set up, go to: https://creativecloud.adobe.com.
    1. Use your UWaterloo email address to create an Adobe ID. It is recommended you set your Adobe ID password to be something different from your other passwords. If you already have an Adobe ID set up with your UWaterloo email address, you can use your existing Adobe ID.


    2. If prompted, select Company or School Account and then enter your password. 


  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

Installation notes for Adobe Acrobat Reader DC 

  • For more information, including a known issue for Acrobat on Windows, please visit our Adobe’s HelpX page.
  • If you receive a trial prompt when signing into Acrobat DC on your computer:
    • Exit Acrobat DC if it is running.
    • Download the AcrobatStudentAccess.zip file and extract it on your computer.
    • Right-click the included EXE file and choose Run as Administrator. Click 'Yes' or enter your computer password, if prompted.
    • Start Acrobat DC. It should now launch without asking you to sign in.

Additional Resources

Need Help?

Contact the IST Service Desk at helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.