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As a result of the recent campus closure, students no longer have access to Adobe Creative Cloud in labs and classrooms. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely.

These temporary licenses are for 'product download only' and will be available until July 6, 2020.


How to get access to Creative Cloud Desktop applications on your personal device

  1. Provide your uwaterloo.ca email address to rt-ist-cssoftware@rt.uwaterloo.ca; your uwaterloo.ca email will be used for your Adobe ID. (If you are having trouble signing in, see the troubleshooting steps below)

    1. For Faculty of Arts: 

      1. Staff and Faculty have been given access by default. Please use your 8-character userid@uwaterloo.ca email address for your Adobe ID. 
      2. Fine Arts and Stratford students have been given access by default. If assistance is needed contact rt-aco@rt.uwaterloo.ca.

        Ensure that the email address used to create your Adobe ID matches the email address provided to request the software.
        (e.g. if userid@uwaterloo.ca was requested, then friendlyemail@uwaterloo.ca will not work.)
  2. Once your account has been set up, go to: https://creativecloud.adobe.com.
    1. Use your UWaterloo email address to create an Adobe ID. It is recommended you set your Adobe ID password to be something different from your other passwords. If you already have an Adobe ID set up with your UWaterloo email address, you can use your existing Adobe ID.


    2. If prompted, select Company or School Account and then enter your password. 


  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

    Note: If you see trial versions of the software, please log out and log back in.




Troubleshooting

If you already have an account with Adobe and are not able to sign in:  

The first step is to logout of Adobe and reopen and log in. This usually fixes the situation.

Note: please be sure to log out (not just close the app).

The following are the steps Adobe suggested (to clear credentials and cache) for when the above doesn’t work. 


These steps are  for both Windows & Mac.

  1. Log out from the Creative Cloud app & DELETE ALL ADOBE CREDENTIALS FROM CREDENTIALS MANAGER (WIN) & KEYCHAIN ACCESS (MAC).
  2. Close all Adobe tasks and processes from Task Manager (Win) & Activity Monitor (Mac).
  3. Locate folder "OOBE" in User directory>App Data>Local>Adobe and clear its contents(Windows).

Locate the same folder in the User library by typing "~/Library" in finder\go to window >Application Support>Adobe>OOBE and clear its contents (MAC OS).

If all the above Troubleshooting steps are followed and you are not able to access the free software, Adobe may need to reset your account. Please contact them at 1-800-833-6687.

Once you are able to log in, please see the instructions above to access the software.

Installation notes for Adobe Acrobat Reader DC 

  • For more information, including a known issue for Acrobat on Windows, please visit our Adobe’s HelpX page.
  • If you receive a trial prompt when signing into Acrobat DC on your computer:
    • Exit Acrobat DC if it is running.
    • Download the AcrobatStudentAccess.zip file and extract it on your computer.
    • Right-click the included EXE file and choose Run as Administrator. Click 'Yes' or enter your computer password, if prompted.
    • Start Acrobat DC. It should now launch without asking you to sign in.

Additional Resources

Need Help?

Contact the IST Service Desk at helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.